Acceptable Use Policy

Deliverability is a team sport. Email Service Providers like Omailer are only as good as our senders. In order to provide all our senders with the best deliverability and inbox placement, we enforce rules and guidelines to limit usage that would jeopardize the deliverability of all of our senders or simply break the law.

With that in mind, there are some types of sending that are simply not allowed and will not be tolerated. The following policy clearly states which uses of Omailer are not acceptable.

We reserve the right to terminate your account at any time for violation of the provisions of this policy. Depending on the severity and your cooperation, we will try to work with you before any disruption.

Refunds will not be issued for breaches to our Acceptable Use Policy. Additionally, once emails have been sent, refunds will not be issued for partial quota usage.

Appropriate Sending Statistics

In addition to the content guidelines below, all email sending must meet these sending statistics:

Your complaint rate must be lower than 0.08%
Your bounce rate must be lower than 4%

If complaint or bounce rates go above these thresholds, your account may be shut down without warning.

Prohibited Sending Purposes

Spamming

You are prohibited from sending mass, non-personalized, unsolicited messages without prior consent.

Phishing

You are prohibited from sending fraudulent emails posing as someone you aren't that attempts to steal information or trick recipients into undesired action.

Illegal Activities

You are prohibited from sending anything promoting or containing illegal activities.

Low Quality

You are prohibited from sending messages that result in high bounce or complaint rates.

Malicious Content

You are prohibited from sending messages that intentionally try to attack, hack, or malign, including but not limited to distributing malware, viruses, or compromising code.

Harassment

You are prohibited from using our email service to harass, intimidate, or threaten any individual or group.

Interference

You are prohibited from sending messages in a manner that could disable, overburden, damage, or impair Omailer or any other service.

Prohibited Sending Content

Emails offering to sell illegal goods or services
Emails that violate CAN-SPAM, GDPR, or any local laws or regulations
Pornography/sexually explicit content
Escort services
Pharmaceutical products
Gambling services or products
Multi-level marketing or pyramid schemes
Get rich quick opportunities
Credit repair and get out of debt opportunities
Short-term / payday loan services
List brokers or list rental services
Selling "Likes" or followers for a social media platform
Other emails that we find, in our sole discretion, hurt our reputation or our deliverability

Appropriate Mailing Lists

All mail should be sent to recipients who gave you approval (opt-in) to send to them.

If you send to unsolicited recipients, you are required to also:

Include a valid address and company name in the email
Explicitly disclose why you are contacting the recipient
Provide a frictionless way to opt-out (unsubscribe) and honor their wish within 7 days
Be confident that your message provides them with value
Utilize their company/organizational address instead of their personal address
Follow any and all applicable laws and regulations

Prohibited Account Usage

Users are expressly forbidden from creating or using an account or multiple accounts with the aim of circumventing any quotas or limits imposed by our service.

Enforcement and Violations

We actively monitor accounts for compliance with this policy. If we detect violations, we may:

Issue a warning and work with you to resolve the issue
Temporarily suspend your account while investigating
Permanently terminate your account for severe or repeated violations
Report illegal activities to appropriate authorities

The severity of our response depends on:

The nature and severity of the violation
Your history of compliance
Your willingness to cooperate and correct the issue
The potential impact on other users and our service

Reporting Violations

If you believe a user is violating this Acceptable Use Policy, please report it to us immediately:

Email: abuse@omailer.nl
Subject Line: AUP Violation Report
Include: Evidence of the violation, sender information, and email headers if available

We take all reports seriously and will investigate promptly.

Updates to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify users of material changes via email or through the Service.

Your continued use of the Service after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Acceptable Use Policy or need clarification on what is allowed, please contact us:

Omailer B.V.
Email: compliance@omailer.nl
Address: [Your Business Address]
Phone: [Your Phone Number]