Privacy Policy

Introduction

At Omailer ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company/organization name and address
• Billing and payment information
• Account credentials (username and password)
• Professional information (job title, industry)
• Any other information you choose to provide

Email Campaign Data

When you use our Service to send emails, we collect:

• Email content and templates
• Recipient email addresses and lists
• Email engagement metrics (opens, clicks, bounces, complaints)
• Campaign performance data

Automatically Collected Information

When you access our Service, we automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information (hardware model, operating system)
• Usage data (features used, time spent, interactions)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information (updates, security alerts)
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations and enforce our terms
• Protect against fraudulent or illegal activity
• Send marketing communications (with your consent)

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers that help us operate our business, including:

• Cloud hosting providers (AWS)
• Email delivery services (Amazon SES)
• Payment processors
• Analytics providers
• Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Consent

We may share your information with your consent or at your direction.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. Retention periods may vary depending on:

• The nature of the information
• Legal and regulatory requirements
• Business purposes
• Your account status

When your account is closed, we will delete or anonymize your information within 90 days, except where retention is required by law.

Your Rights and Choices

Access and Update

You can access and update your account information through your account settings or by contacting us.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

Deletion

You can request deletion of your account and personal information, subject to certain legal exceptions.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This includes:

• Processing data based on lawful bases
• Providing data subject rights (access, rectification, erasure, restriction, portability, objection)
• Implementing data protection by design and default
• Maintaining records of processing activities
• Ensuring appropriate safeguards for international transfers

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Data processing agreements with service providers
• Compliance with applicable data protection laws

Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the Service.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@omailer.nl.